Mission Statement
All at CPC-Driver Training Ltd. strive to improve the safety, legal compliance and efficiency of its individual clients and associated companies; achieved through expert, comprehensive and professional training and skills development programs.
All employed staff are continually reviewed and staff development is promoted at every opportunity in order to deliver better service to our customers. By listening to our customers, training and developing our staff and being as flexible as possible we can provide excellent levels of quality & service resulting in unrivalled "value for money".
Health & Safety Policy
It is our policy to plan for, and safeguard, the health, safety, and welfare of everyone who works at, or visits our premises and other places where our training courses are delivered, this includes any materials, vehicles or premises used during the course of our training, whether owned, leased, hired or borrowed.
We will do all we reasonably can to:
Ensure that all course delivery sites are fully compliant with all current Health & Safety legislation; where necessary, this will normally be achieved by first visiting and assessing each site (or vehicle) prior to course delivery;
Make everyone aware of potential hazards, safe working practices and the arrangements for emergencies such as fire, first aid, etc.;
Protect everyone from risks at work through effective risk assessment and the implementation of appropriate preventive or protective measures;
Ensure that all our staff and visitors where appropriate, have, and use all personal protective equipment required by regulation, code of practice or operational considerations;
Ensure that our equipment, facilities, materials, transport, driving & working practices are safe and without undue risk to health;
Help our employees and customers to meet their legal duty of care, by involving them, and encouraging their co-operation, in the management of their own health & safety through appropriate information and training;
This policy will be communicated to all staff and customers and will be kept under continuous review; last reviewed & updated 18th January 2016.
Quality Assurance Policy
CPC-Driver Training Ltd. and our entire staff shall always endeavour to:
Develop a full understanding of the needs of our customers;
Work in close co-operation with clients, customers, suppliers and sub-contractors (where applicable) to provide the right quality of work and service, first time, every time;
Actively seek customer feedback at every opportunity and to use this as a format for continuous assessment and improvement;
Develop the potential of our employees to ensure all members of staff are capable of undertaking work required in a safe and responsible manner, in accordance with our Health & Safety and Environmental policies.
Environmental Policy
CPC-Driver Training Ltd. and our entire staff are committed to protecting, maintaining and improving the local and global environment in any way possible by:
Reducing waste and loss;
Making most efficient and effective use of all available resources;
Continually identifying, and making, improvements to existing working practices.
Equal Opportunities / Fairness & Diversity Policy
CPC-Driver Training Ltd. recognises the value and dignity of each individual and will treat them with fairness and respect. We also acknowledge the adverse affect any form of discrimination will have on client's ability to learn and their loss of self worth.
CPC-Driver Training Ltd. and our entire staff shall at all times do everything in their power to ensure that there is no discrimination on the grounds of political opinion, age, colour, disability, ethnic or national origin, gender, marital status, race, religion or sexual orientation at any time during any training course. Training staff are instructed not to tolerate this type of behaviour from any client, customer or individual and to deal with all incidences on an individual basis as seen to be fitting by the trainer. Serious incidences may result in the exclusion of an individual from the remainder of the training session, or the session being terminated; where this is the case no refund shall be applicable.
Data Protection Policy
CPC-Driver Training Ltd. and all of its employees shall at all times ensure that all personal data provided by its clients and customers shall:
Note that all trainees shall be required to provide visibility of their paper counterpart driving licence and some form of photographic identification (i.e. the plastic card part of the licence or passport etc.) before commencing any training course. The trainer will be required to validate this identification (i.e. ensure the photographic identification is a likeness of the candidate and that the photographic identification matches with the driving licence) and take photocopies of all licences and photographic identification for administration purposes; these copies will be kept securely at the CPC-Driver Training Ltd. head office for a period of time until they are legally no longer required or no longer serve any useful purpose. Any data to be disposed of shall be dealt with in a secure way (i.e. shredding before disposal). All individuals have the right to access any personal information that is being kept about them by CPC-Driver Training Ltd.; to exercise this right you must make your request in writing to our Head Office enclosing an administration fee of £10 for each individuals data. We shall endeavour to honour your request a.s.a.p. and in any case within 40 days unless there is good reason for delay; if this is the case you will be notified in writing.
Trainer Standards & Development Policy
All employed staff are continually reviewed and staff development is promoted at every opportunity in order to deliver better service to our customers. By listening to our customers, training and developing our staff and being as flexible as possible we can provide excellent levels of quality & service resulting in unrivalled "value for money".
Booking, Deposit, Payment & Cancellation Policy
A 25% deposit will be invoiced immediately following a booking request has been agreed with, and confirmed by CPC-Driver Training Ltd. Any course cancelled at least 28 days prior to due delivery date shall receive 50% of the initial deposit as a refund; any courses cancelled after this time shall qualify for no refund. Customers shall be invoiced for the remaining balance immediately following completion of each course (even if part of a multiple course booking).
Please note that payment terms are strictly 7 days net of invoice.
